Is your business in need of a courier company to help get packages and paperwork to your customers and business partners? Here are a few important things the company you hire should be able to offer.
On-Demand and Scheduled Deliveries
It's a good idea to make sure that the courier company you decide to hire offers both on-demand and scheduled deliveries. Even if you typically only schedule deliveries, there may come a time when you need to fast track a package for some reason, which can only be done if you can order a delivery on-demand instead of having to wait for a scheduled delivery date to arrive.
Having access to on-demand delivery options should also give you an opportunity to improve your shipping services for customers and business partners so they are more satisfied with your service and support overall. For instance, you would be able to customize delivery times to meet the recipient's specific needs and expectations.
Your courier company should be transparent and offer tracking options to take advantage of. When a package is picked up or sent out for delivery, you should receive a tracking number that can be used on the company's website to track exactly where your package is at any given time. This is important because it will give you the tools you need to effectively keep your customers and business partners updated about where their packages are.
You may not be able to track your packages in real-time, but you should be able to see when it gets transferred to a new location or another delivery person. Your courier company might even allow you to provide your customers with access to a basic version of their tracking system so they can keep up with their packages themselves.
Online and Phone Service Opportunities
You should also have the opportunity to get service both online and over the phone whenever you need it. Whether you have a question about shipping, you want to make changes to your account, you want to schedule a delivery, or you want to make sure that a package has been received, you should be able to contact a customer service representative through email, a live online chat, or a phone call.
If you can find a courier company to work with that offers these features, you should be able to keep your business and your customers happy for many years to come.
To learn more, reach out to a local courier delivery service today.